Before signing the order, please take some time to check through the specification, making sure you are happy with all the details proposed. If you think there is an error or changes are needed, please contact us straight away.

In order to continually improve our services, we sometimes will make small changes to designs and material specifications. You will be notified of these changes if they apply to your staircase project.

Our payment terms are; 50% of the agreed price payable upon placing the order, with the remaining 50% payable 48 hours before the product is delivered.

If payment isn’t received 48 hours before the agreed delivery date, we reserve the right to put the delivery on hold until the final payment has been received.

We will endeavour to agree and confirm a delivery date with you upon the approval of final drawings.

The delivery itself will be a kerb-side delivery, and it is recommended that you have a minimum of 4 capable people to help lift the staircase into the property.

The delivery driver will be responsible for deciding where to sensibly off-load, with their decision being final. If you fail to accept the goods or we cannot deliver due to inaccurate instructions/permissions or access, we will make attempts to arrange a new delivery date which you will have to cover reasonable costs.

We will provide you with the information in order to gather the correct measurements, however it will be your responsibility to gather accurate measurements. Metal is not as simple as timber to simply ‘cut and trim’ and this is why you must be 100% confident in the measurements you supply. However, we will confirm these details throughout the process.

If the measurements of your stairwell change after agreeing these final details, you must notify us straight away so that we can make necessary changes. You will be responsible for paying any reasonable costs incurred from wasted materials.

Before we proceed to manufacture, we will provide you with a detail drawing highlighting particular features of the design, along with a full specification and confirmation of measurements. It will be your responsibility to agree these details by written confirmation. We will not begin manufacture until sign-off is complete.

All of our staircases and related components are always finished to a high standard. We take the necessary measures in order to protect the staircase from damage during transportation, however paint chips, small dents and scratches are inevitable - this is not a sufficient reason for return.

We provide ‘Touch up’ kits with all of our staircases so that you can make good to these areas once the staircase is installed.

Our dispatch team take great care in inspecting and packaging your order, however if your item does arrive damaged please let us know so we can organise a replacement. Damage MUST be reported to our office within 72 hours of delivery. Any reported beyond this timeframe will be charged for.

It is your responsibility to install the staircase, however we will provide you with an installation guide detailing the recommended method for installation. This is not definitive by any means, as there are many ways of achieving the same finish and should only be used as a guide.

Although we consider our staircases easy to install, this is relative to general industry standards. You must ensure you or your installer are confident in completing the staircase installation to a level you are happy with.

Let’s start making something amazing

Or give us a call to talk to one of our dedicated design team about starting a project
01782 959300
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