Terms and Conditions

Welcome to First Step designs Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern First Step Designs Ltd’s relationship with you in relationship to this website. First Step Designs Ltd or “us” or “we” refers to the owner of the website The term “you” refers to the user of our website. This websites use is subject to the following terms:

This website:
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
> This websites content is for your information and is subject to change without notice.
> First Step Designs Ltd do not provide and warranty or guarantee as to the accuracy, suitability, completeness, or performance of the information which is provided on this website. By using this site, you acknowledge that such information may contain inaccuracies, we expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.
> Using information from this website is at your own risk, and it shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.
> The content on this website is owned by us, This includes, but is not limited to, the design, layout, look, appearance, graphics, and content. Reproduction is strictly prohibited.
> Unauthorised use or reproduction of this website may give to a claim for damages and/or be a criminal offence.
> First Step Designs Ltd do not monitor the content of other party’s websites which are linked to or from this website. Please be aware that we are not responsible for the practices or content of these sites. We will not accept any responsibility for loss or damage in any manner, however caused from these third parties.

Cash or Personal Cheque with Bankers Card, all major Credit Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full or deposit on approval. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Please note  We do not store customer credit card details.

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Dependent upon location, design and time frame, delivery/installations from First Step Designs Ltd are aimed to be complete between 3-5 weeks from point of sale.

Product Information
Research and development is a key part of the First Step Designs Ltd process. Our products are continuously improving and we reserve the right to amend deigns and specifications without prior notice. Images on the website, brochures, and other advertising material are accurate as digital imagery will allow. Ensure it is understood that our products are natural and all subject to their own colours and finish. Due to the nature of natural material properties a particular exact finish cannot be guaranteed.

Cancellation Policy:
> You may cancel your contract within 7 days of signing of the order. This must be done by sending a written notice to First Step Designs LTD, Prospect House, Trentham Lakes, Stoke-on-Trent, ST4 4TW or by email to [email protected]
> Orders outside of the 7 days will be charged for if cancelled, as these items are completely bespoke. Notification for instance, in person, via email, mobile phone, and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to collect costs incurred up to this point, including design, survey, drawing producing and manufacture costs.
> No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
> If you commit any serious breach of contract we may cancel the contract immediately with written or other notice given to you.